back to MATE site

Video Training

IBO Support, Video Training | 23 May 2023

Introducing Video Support!

Below are some step-by-step guides to help with using our self-care portal and myMATE app!

All about eSIM with MATE

Adding an nbn internet service to your account – myMATE app

Adding a mobile service to your account – myMATE app

Adding an nbn internet service to your account – self-care portal

Add a mobile service to your account – self-care portal

Allocating a SIM card to your order – self-care portal

Changing your mobile plan – self-care portal

Checking your mobile data usage – self-care portal

Changing your nbn internet plan – self-care portal

Checking for nbn internet outages – self-care portal

Checking for mobile outages – MATE website

More videos will be added shortly, so watch this space!