latest IBO Support posts

IBO Support, Mobile Services | 8 December 2023

We have attached a training guide to ensure signing and activating an eSIM with MATE is as simple as possible. eSIM Training...

IBO Support, Mobile Services | 8 December 2023

Hi mate, MATE is excited to share some major news about a project that we have been working on for quite some time. We ar...

IBO Support, MATE Knowledge Base | 19 July 2023

Order Process: Have your customer sign up using your ACN dealer link > Select a modem on the order > Select the date t...

Accounts and Billing, IBO Support, MATE Knowledge Base | 4 July 2023

As a reseller of MATE services, we want to provide you with the best possible support to acquire new customers. Below are li...

IBO Support, MATE Knowledge Base | 19 June 2023

The following links will take you to our modem recommendation list: FTTP/HFC/FIXED WIRELESS/FTTC FTTN/FTTB - VDSL SPECIFI...

IBO Support, Video Training | 23 May 2023

Introducing Video Support! Below are some step-by-step guides to help with using our self-care portal and myMATE app! All abo...

IBO Support, MATE Knowledge Base | 23 May 2023

IBO: Hi , it’s , how are you? Customer: I’m good thanks, how are you? IBO: I’m very well, thank you. I’m actually giving ...

IBO Support, MATE Knowledge Base | 23 May 2023

Hi , I’m reaching out because I noticed you switched your internet/mobile service(s) to another provider, and I think I could s...

IBO Support, MATE Knowledge Base | 23 May 2023

Hi , I’m reaching out because I noticed you switched your internet/mobile service(s) to another provider, and I think I coul...